Terms of Service

Welcome to Fenley Designs ("we," "our," "us")! We are delighted to have you here. Please read these Terms of Service ("Terms") carefully before using our website www.fenleydesigns.co.uk (the "Site") or purchasing our products.

By accessing our Site or purchasing from us, you agree to these Terms. If you do not agree, please do not use our Site.

1. Use of Our Website

You must be at least 18 years old to use this Site or make purchases. You agree to use our Site for lawful purposes only and not to engage in any conduct that may harm us or our customers.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products and Orders

We offer handcrafted milestone cards, journals, and related products. Each item is described as accurately as possible. However, colours, sizes, and designs may vary slightly due to the handmade nature and screen differences.

• Pricing: All prices are listed in [your currency] and are subject to change without notice.

• Order Acceptance: We reserve the right to cancel or refuse any order at our discretion.

• Customization: Where offered, customized orders are final and non-refundable unless faulty.

3. Shipping and Delivery

We ship orders as per the shipping options selected during checkout. Delivery times are estimates and not guarantees. We are not responsible for delays caused by postal services or customs processes.

For full details, please refer to our Shipping Policy.

4. Returns and Refunds

Your satisfaction matters. Please refer to our Return Policy for detailed information on returns, exchanges, and refunds.

In short:

• Non-customised items may be eligible for return within 28 days of delivery.

• Customised items are non-refundable unless damaged or defective.

5. Intellectual Property

All content on this Site, including product designs, text, graphics, logos, images, and packaging, is the property of Fenley Designs and protected by copyright laws. You may not reproduce, distribute, or use any part of our content without prior written permission.

6. Privacy

We care about your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

7. Limitation of Liability

To the fullest extent permitted by law, Fenley Designs shall not be liable for any damages arising from the use of, or inability to use, the Site or our products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

All products are provided "as is" and without warranties of any kind, either express or implied.

8. Indemnification

You agree to indemnify and hold harmless Fenley Designs and its owners, affiliates, and employees from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will become effective immediately upon posting on the Site. Your continued use of the Site signifies your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Fenley Designs 
Email: Hello@FenleyDesigns.co.uk
Website: www.FenleyDesigns.co.uk